Are your team burnout out? Reduced staff morale? Low resilience? High levels of sickness and staffing struggles can leave workplaces overstretched and under staffed leading to high stress and low retention!
What is the impact of resilient teams with high emotional intelligence and a commitment to learn and grow through challenge and difficulty? High productivity, team collaboration and better outcomes across all areas of service. Individuals come into the workplace with varying levels of personal development, so why not put your team through a dynamic personal development course, tailored for your needs, teams and staff.
When was the last time you received excellent customer service that took you back – the type of service you told all your friends and family about? Excellence in the workplace is unusual these days, so why not up-skill your team on what it looks like, how we cultivate it in all our interactions and the high confidence and self esteem that is built when we are delivering our best as well as the reputation we build for our brand and the repeat customers and referrals that will keep coming back for more!
Session 1: Resilience
Resilience is hard won! It is that grit and toughing-it-out part of life that builds stickability, strength and endurance. In this workshop we will look at the philosophy of resilience, what it is and how we can personally build it, develop and grow it.
We will look at how we cultivate it within our teams, creating a culture of resilience in the workplace and life that weathers the storms, stands the test of time and grows stronger with challenge and set back.
The Philosophy Of Resilience
Building Personal Resilience
Building Resilience In The Workplace
Getting Back Up After Challenge
Session 2: Embracing the Journey
In this session we will look at the daily journey of life and all that it teaches us. We will look at the lessons of struggle, disappointment, difference of opinions, achievement and success. We will look at some of the lives of great achievers and look behind the scenes at some of the lessons life sent their way – which enabled their success.
We’ll discuss challenge and how we deal with it, managing our emotions, our commitment and frustrations. We’ll also discuss a growth mindset versus a fixed mindset and will look at how our brains are malleable and able to grow, develop and change. We will look at perspective and how we view failing and struggle – looking for the learns, the lessons and the resilience and opportunity for growth in each one.
Life’s Lessons
Difficult Conversations
Growth Mindset
Reflection
Failing Forward
Session 3: Personal Responsibility
In this session we will look at personal responsibility and will begin by looking at the philosophy we hold – A theory or attitude that acts as a guiding principle for our behaviour. We will then move onto attitudes and look at how they influence our lives and the ways in which we shift unwanted attitudes. We will cover commitment – doing what we said we would do, even when the feeling we said it in has left us.
We will also talk about the impact that the generations we were raised in have on us and some of the traits from baby boomers to ‘Gen. Z’. This gives helpful insight into how others see, and experience the world and helps us see the qualities and sometimes challenges each holds.
Philosophy
Attitude
Paradigm Shift – Reframing A Belief
Commitment To Setting And Achieving Goals
The Impact of The Generation We Were Born In
Session 4: Excellence
In this session we will look at how standing back to observe our standards and work quality builds better awareness – we don’t know what we don’t know. We will then look at how that filters into the choices we make, ultimately giving us better results.
We’ll uncover the theory of marginal gains and look across areas of our professional life where we can implement this to see growth and improvement.
We will discuss the power of habits; what we do every day, do they serve us well? We will discover how to replace a habit that doesn’t serve our purpose well and will look at the process of habit forming and habit breaking.
Building Better Awareness
Make Better Choices
Get Better Results
The Theory Of Marginal Gains
Habits
Session 5: Leadership
In this Leadership session we will look at what it looks like to build personal leadership and the impact this has on those around us. We will look at the 4C’s of leadership qualities:
Character – Communication – Commitment – Charisma
We will talk about what it means to lead others and how we inspire great work, positive attitudes and high productivity.
Leadership Of Self
Leadership Qualities
Leading Others
Principles Of Leadership
Session 6: Emotional Intelligence
EQ is the ability to understand, use and manage your own emotions in a positive way to relieve stress, to communicate effectively, to overcome challenges, to defuse conflict and to empathise with others.
We will look at what it means to be emotionally intelligent and will learn ways to improve our own personal emotional intellect. We will cover the 5 foundations of EQ:
Self Awareness – Recognises and manages emotions, needs and drive
Self Regulation – Trustworthiness, integrity, confidence, walks the talk
Motivation – Self and others, optimistic, inspirational, passionate
Empathy – Awareness of others’ feelings, needs and concerns
Social Skills – Communication skills, managing conflict, centred, trusts others and open
“At HB Projects we have utilised April as both a personal development coach and a trainer. April approaches both these roles with passion, commitment and positivity. Her enthusiasm and good humour are infectious. As a coach, April delivers tangible outcomes – helping the individuals she coaches to develop personally and professionally. This, in turn, leads to improved performance in the workplace. As a trainer, April draws on her past experience to deliver effective, targeted, and often tailored, content in an engaging and impactful manner.”
Martin Wright, People Director, HB Projects
